PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

By accessing or using this website operated by The Medical Agency PTE LTD ("we," "our," or "The Medical Agency"), you agree to be bound by the terms and conditions described herein and all terms incorporated by reference (collectively, the "Terms"). If you do not agree to all these Terms, do not use this website.

1. Acceptance of Terms

Your use of our website constitutes your acceptance of these Terms. We reserve the right to modify these Terms at any time without notice. Continued use of the website constitutes acceptance of the updated Terms.

2. Not Medical Advice

The Medical Agency facilitates access to medical tourism-related services but is not a healthcare provider. Content on this site is not medical advice. Always consult your physician or a licensed medical professional before making medical decisions.

3. Medical Emergencies

This website is not intended for emergency use. In the event of a medical emergency, please call your local emergency number.

4. No Endorsement or Guarantee

We do not recommend, endorse, or guarantee the services or qualifications of any third-party healthcare provider listed on this website. Users assume full responsibility for selecting medical providers and treatments.

5. Payments and Financial Terms

5.1 Payment Processing on Behalf of Providers In certain instances, The Medical Agency may collect payments on behalf of a medical provider to confirm appointments or package bookings. In such cases:

• You authorize us to collect, hold, and transfer payments to providers.

• Our role is limited to a payment intermediary; we do not accept liability for the quality or delivery of medical services.

• Payments are considered held in escrow until delivered to the provider.

5.2 Deposits, Cancellations, and Refunds

• Deposit requirements, cancellation windows, and refund eligibility vary by provider.

• Refunds may not be guaranteed and are subject to both the provider's and our own refund policies.

• All refund requests must be submitted in writing.

5.3 Price Estimates All pricing on this site is indicative only. Final pricing is subject to consultation with the medical provider. The Medical Agency is not responsible for pricing discrepancies or changes.

5.4 Insurance Disclaimer Coverage under insurance policies is not guaranteed. Please verify eligibility and documentation with your insurance provider before confirming treatment.

6. Patient Testimonials and Results

Testimonials, images, and reviews are from real users but do not guarantee results. Individual outcomes vary.

7. Copyright and Intellectual Property

All content on this site is the property of The Medical Agency or its licensors. You may not reproduce, republish, or distribute content without prior written permission.

8. Third-Party Sites and Content

This site may link to external sites. The Medical Agency is not responsible for the content, accuracy, or data practices of third-party websites.

9. Communications and Messaging

By submitting a request (e.g., quote, booking, or contact form), you consent to be contacted by The Medical Agency via phone, email, or SMS. You may opt out at any time.

10. User-Generated Content

You are solely responsible for content you post, including reviews or feedback. Content must not be unlawful, infringing, or harmful. We reserve the right to remove any content at our discretion.

11. Jurisdiction and Dispute Resolution

Any dispute arising out of or related to these Terms shall be resolved by arbitration under the Singapore International Arbitration Centre (SIAC) Rules. The seat of arbitration shall be Singapore, and the language shall be English. The governing law shall be the laws of Singapore.

12. Disclaimer of Warranties

The site and its content are provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including but not limited to warranties of accuracy, fitness for purpose, or non-infringement.

13. Limitation of Liability

The Medical Agency shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the website or services. Our total liability shall not exceed any fee paid by you for services directly facilitated by The Medical Agency.

14. Termination

We reserve the right to terminate or suspend access to the site at any time, with or without cause or notice.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, it will not affect the remaining provisions.

16. Contact Information

The Medical Agency PTE LTD
160 Robinson Road, #14-04 SBF Center
Singapore 068914
Email: office@medical.agency
Website: www.medical.agency