Health Privacy & Confidentiality Statement

At The Medical Agency PTE LTD ("we", "our", "us"), we recognize the importance of safeguarding your personal and health-related information. We are committed to protecting your data in compliance with all applicable privacy laws, including the General Data Protection Regulation (GDPR), the Australian Privacy Principles (APPs), and relevant healthcare privacy legislation.

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal data.

By using our services or accessing our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Personal Identifiers

• Name

• Email address

• Phone number

• Mailing address

• Payment details
  
  

Health Information

• Medical records, documents, or information you voluntarily submit or authorize us to obtain from third parties (e.g., healthcare providers).
  
  

Technical Information

• IP address

• Browser and device type

• Operating system

• Pages visited and referral data

• Session timestamps and cookie information
  
  

We collect this information:

• Directly from you (via forms, email, or phone)

• Through automated technologies on our website

• From authorized third parties (e.g., your healthcare provider)

2. How We Use Your Information

Your information is used to:

• Facilitate medical travel services and bookings

• Communicate with you regarding services, inquiries, or changes

• Improve our services and website functionality

• Provide customer support

• Comply with legal and regulatory requirements

• Send marketing updates (with your consent)
  
  

Note: We do not provide medical advice or diagnosis. Always consult with a qualified healthcare provider.

3. Legal Basis for Processing (EU/UK Users)

If you are located in the European Economic Area (EEA) or the UK, we rely on the following legal bases:

• Consent – for marketing communications or provider information sharing

• Contractual Necessity – for coordinating services you request

• Legal Obligation – for complying with regulatory or tax laws

• Legitimate Interests – for improving our services and security
  
  

4. Marketing Communications

We may contact you with newsletters, special offers, or service updates.

You may opt out at any time by emailing:
office@medical.agency with the subject line: "Opt-out of notifications"

5. Disclosure of Your Information

Your information may be shared with:

• Healthcare Providers within our network to arrange services

• Service Providers (e.g., hosting, analytics, payment processors) under confidentiality obligations

• Regulatory Authorities or Law Enforcement, if legally required

• Third Parties in Business Transfers, such as during mergers, acquisitions, or asset sales (with prior notice)
  
  

All third parties must protect your data according to this Privacy Policy.

6. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Enhance your browsing experience

• Understand site traffic and usage patterns

• Provide relevant advertising (where allowed)
  
  

You may manage or disable cookies via your browser settings. Note that disabling cookies may affect site functionality.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize the data.

8. Data Security

We implement robust security measures, including:

• SSL encryption for data transmission

• Firewalls and intrusion detection

• Access controls and staff confidentiality agreements
  
  

While we strive to protect your information, no online system is 100% secure. Use of our services is at your own risk.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Request correction or deletion

• Withdraw consent at any time

• Request data portability

• Object to or restrict processing

• Lodge a complaint with a data protection authority
  
  

To exercise your rights, contact:
office@medical.agency

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their respective policies before providing any personal information.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors without verified parental or guardian consent.

If you believe we may have collected such information, please contact us immediately to have it removed.

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a new effective date.

We encourage you to review this page regularly.

13. Contact Us

For questions, concerns, or to exercise your rights, contact us at:

The Medical Agency PTE LTD
160 Robinson Road, #14-04 SBF Center
Singapore 068914
Email: office@medical.agency
Website: www.medical.agency